How can Pengo help?
Find a quick answer below. If it is not there, write to us and a person will reply.
Getting started
How do I sign in?
Continue with Apple or Google, or use your email. For email, Pengo sends a one-time code that you enter in the app. There is no password to remember.
I did not get my verification code.
Check your spam folder and confirm the address is typed correctly. Wait a minute, then request a new code. Only the newest code works. Still nothing? Contact support with the email you used.
Can I change my currency?
Yes. Open Profile, then Currency. USD is the default.
Logging
How does voice logging work?
Tap the plus, choose Voice and say what you spent or earned, like “groceries, forty two dollars.” Pengo shows what it heard so you can confirm or fix it before saving.
How do I connect my bank?
Open Profile, then Auto-log, and follow the steps to connect your bank account. Once linked, new transactions are added on their own. Availability depends on your bank and country.
What is auto-log?
Auto-log reads your bank's transaction messages (SMS) and adds each spend for you. You choose whether to give message access, and you can turn it off at any time in Profile. Auto-logged items show a source tag in Recent activity.
A transaction was logged wrong.
Open it in Recent activity, tap to edit, and change the amount, category or date. You can also delete it.
Limits and rewards
How do I set a limit?
Open Cash out, then Limits, and choose Set limits. Pick a category, an amount, and what happens if you finish under or go over.
Does Pengo move real money for rewards or penalties?
No. Rewards and penalties are tracked inside Pengo, for example as a move into a Fun fund or a Charity pot. They help you commit to a decision. Pengo does not transfer funds out of your bank.
Plans and billing
How does the free trial work?
You get 3 days free. Cancel before it ends and you are not charged. After that it is $7.99 a month or $79.99 a year.
How do I cancel?
Cancel in your App Store or Google Play subscription settings. You keep access until the end of the period you paid for.
I was charged and did not mean to be.
Request a refund from Apple or Google, since they handle the payment. Contact us as well and we will help.
Data and privacy
Can I delete my account and data?
Yes. Email business@curlybraces.co from the address you signed up with and we will delete your account and associated data. See the privacy policy for details.
Does Pengo sell my data?
No. See the privacy policy for what we collect, why, and who we share it with.
Still stuck?
Tell us what happened and which phone you use. We reply within two business days.